Refund policy

Here is your cleaned and corrected return policy with the email replaced by Gracecollection7865@gmail.com and duplicates removed:

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at:
Gracecollection7865@gmail.com

Returns must be sent to the following address:
Faisalabad - 38000

If your return is accepted, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at Gracecollection7865@gmail.com so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have

  2. Once accepted, place a new order

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Conditions remain the same:

  • Item must be unused

  • With tags and original packaging

  • Proof of purchase required

Refunds

  • We will notify you once we’ve received and inspected your return

  • If approved, refunds are issued to your original payment method within 10 business days

  • Processing time may vary depending on your bank or card provider

If more than 15 business days have passed since approval, contact us at:
Gracecollection7865@gmail.com